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GSP-1600 Troubleshooting

Troubleshooting

GSP-1600 Mobile Phone

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Turning the phone on

  • Hold PWR for more than one second.
  • Check the battery installation.
  • Recharge or replace the battery.

Charging the battery

  • Install only Qualcomm batteries.
  • Check that the battery contacts are clean and dry.
  • Check the charger connection.
  • Check the battery temperature. If it is too warm; allow it to cool before recharging it.
  • Replace the battery if it is several years old.

Battery draining quickly

  • Check that your Globlastar satellite antenna is pointing straight up and has a clear view of the sky to conserve battery life.
  • Set the backlight option to “off”.
  • Replace the battery if it is several years old.
  • Check the battery temperature. If temperatures are too warm or too cold, battery life is decreased.

Making Calls

  • Rotate or fully extend the appropriate antenna.
  • In Globalstar satellite mode, be sure the satellite antenna has a clear view of the sky.
  • Check that you selected that correct service mode:Globalstar: Press and hold * to display the mode menu, and press 2 for Globalstar.

    Cellular: Press and hold * to display the mode menu and press 3 for Digital or 4 for Analog.

  • Remove all service providers from the Prohibited List
  • If “Service Not Found” displays, check the auto preference and mode selection settings
  • Check the signal strength indicator.
  • Check that the security module is properly installed. If the security module was removed, turn the phone off and on.
  • If “Calling is Restricted” displays, check the Restrict Phone setting under the Security menu.

Receiving Calls

  • Check that the phone is turned on.
  • Check that the ringer is loud enough. Rotate or fully extend the appropriate antenna.
  • In Globalstar satellite mode, be sure that the satellite antenna has a clear view of the sky.
  • Check that you selected that correct Service mode:Globalstar: Press and hold * to display the mode menu, and press 2 for Globalstar.

    Cellular: Press and hold * to display the mode menu, and press 3 for Digital or 4 for Analog.

  • Remove all service providers from the Prohibited List
  • Check the signal strength indicator.
  • Check that the security module is properly installed. If the security module was removed, turn the phone off and on.

Losing calls

  • In Globalstar satellite mode, be sure that your satellite antenna is pointing straight up when placed next to your head and when using the keypad or viewing the screen.
  • In Globalstar satellite mode, be sure that the satellite antenna has a clear view of the sky.
  • Rotate or fully extend the appropriate antenna.
  • Check the signal strength indicator.

Remembering your lock code or PIN (personal identification number)

  • Contact your satellite or cellular service provider for the lock code for the Security menu of phone lock feature.
  • Contact your cellular service provider for the PIN used to make analog calls.