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GSP-1700 Troubleshooting

Troubleshooting

GSP-1700 Mobile Phone

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Phone will not turn on.

  • Hold PWR for more than one second.
  • Check the battery installation.
  • Recharge or replace the battery.

Charging the battery

  • Install only Qualcomm batteries.
  • Check that the battery contacts are clean and dry.
  • Check the charger connection.
  • If the battery does not charge at first, remove the charger plug from the phone, wait ten seconds, and then reinsert the plug.
  • Check the battery temperature. If it is too warm; allow it to cool before recharging it.
  • Replace the battery if it is several years old.

Battery draining quickly

  • Check that your antenna is pointing straight up and has a clear view of the sky to conserve battery life.
  • Set the backlight option to “off”.
  • Replace the battery if it is several years old.
  • Check the battery temperature. If temperatures are too warm or too cold, battery life is decreased.
  • Disable the Ring While Stowed feature.

Making Calls

  • Rotate and fully extend the antenna.
  • Ensure that the antenna has a clear view of the sky.
  • Check that you selected that correct service mode:
  • Check the signal strength indicator.
  • If “Calling is Restricted” displays, check the Restrict Phone setting under the Security menu.
  • Remove all service providers from the Prohibited List

Receiving Calls

  • Check that the phone is turned on.
  • Check that the ringer is loud enough.
  • Rotate or fully extend the antenna.
  • Ensure that the satellite antenna has a clear view of the sky.
  • Check the signal strength indicator.
  • Remove all service providers from the Prohibited List

Dropping calls

  • Ensure that your antenna is pointing straight up when placed next to your head and when using the keypad or viewing the screen.
  • Ensure that the antenna has a clear view of the sky.
  • Rotate or fully extend the appropriate antenna.
  • Check the signal strength indicator.

Remembering your lock code

  • Contact Globalstar Customer Care for the lock code for the Security menu or phone lock feature.